COURTNEY DODD

Atlanta, GA • (678) 492 9051 • courtney.dodd7@gmail.com • LinkedIn.com/in/courtneydodd7 • cdoddux.com   

UX UI Designer

Dynamic Leader with 5 Years of Expertise in Human Centered Product Design, Customer Research, and Product Adoption

Results-driven UX/UI designer with a proven track record in SaaS network observability, enterprise automation, and user-centered product design. Experienced in leading cross-functional teams to deliver intuitive, scalable digital solutions that drive user adoption and business growth. Skilled in information architecture, interaction design, and usability research, with a focus on optimizing workflows and enhancing customer experiences. 

Highlights

  • Spearheaded UX research, uncovered new enterprise customer segments, and led onboarding redesign, driving an 87% increase in product utilization and a 72% boost in Cloud user NPS.

  • Led UX research and architecture, conducting onsite interviews, usability testing, and roadmap planning, resulting in a 71% initial adoption rate and contributing to $5 million in netops revenue.

  • Enhancing experience for 21 strategic partnerships, including big-box retailers and e-commerce partners, by aligning UX strategies with customer needs and analytics, resulting in a $500,000 acquisition and $100K in revenue within two beta quarters with a 4.5-star average customer rating.

Core Competencies

User Research •  UX/UI Optimization • Interaction Design  • User Empathy • Digital Strategy • Roadmapping

 Data Analysis & Reporting • SaaS •  Enterprise Automation  • Cross-Functional Collaboration • Information Architecture

Professional Experience

Pacific Home and Garden 4/2024 – Present

Key Account Manager- Digital 

  • Manage website redesign and analytics, online research and architecture, catered marketing and design to drive online engagement and sales.

  • Manage a portfolio of 21 strategic partnerships, including big-box retailers, distributors, and e-commerce partners, enhancing customer experience through tailored UX strategies.

  • Acquired a $500,000 big-box retailer, along with product distributor within the first seven months by aligning customer needs with optimized digital solutions.

  • Develop  and implement digital pricing strategies, generating $100K in revenue within the first two beta quarters with a 4.5-star average customer rating.

  • Partner with cross-functional teams to streamline workflows, onboard partners, conduct needs assessments, define requirements, optimize internal processes, and deliver seamless customer experiences.

Kentik Technologies 07/2021 – 02/2023

Senior Product Designer

  • Responsible for Cloud product life cycle, Synthetics design, onboarding rehaul, and overall UX initiatives.

  •  Managed design customer research,  competitive analysis, and customer interviewing, leading to product simplification. 

    • Customer Interviews and SME sessions: Twitch, Zoom, Uber, Verizon, Cogent, Tata Communications. 

  • Spearheaded Salesforce integration into Pendo analysis, leading to enterprise customer persona and onboarding redevelopment for enterprise users

    •  Discovered untouched enterprise user type within product onboarding, leading to design overhaul, product simplification, segmentation, and increase utilization of 87% 

  • Drove design personalization and cost reduction based on path optimization, suggestions (IaC), and Azure automation onboarding boosting primary user NPS by 72%. 

The Home Depot 01/2021 – 07/2021

UX Designer

  •  Led design initiative for two internal legacy tools within The Home Depot logistics chain, focusing on workflow optimization, suggestion, and bundling based on Home Depot metrics and primary merchant and analyst needs. 

  • Partnered with data scientists, project managers,  analysts, cross-functional teams across THD, and stakeholders to prioritize features, define requirements, and deliver intuitive design solutions for Online Merchandising Tools & Automation.

  • Integrated the React Ant Design system into the team workflow, aligning the application with Home Depot's enterprise design system, and ensuring seamless design and data connectivity

. CodeMettle 10/2019 – 01/2021

User Experience Design Lead

  • Led the beta launch of CodeMettle's flagship SaaS product, Terminus, guiding a team of four and aligning UX strategy with business goals through research with SMEs, stakeholders, and users.

  • Led UX research for Terminus, conducting onsite customer interviews and needs assessments to define requirements and inform roadmap planning. Drove usability testing, pipeline creation, and information architecture to optimize user experience and product performance.

  • Co-led agile teams with Product Managers and Engineering Leads to prioritize business cases and define the minimal viable product (MVP), resulting in streamlined development processes and accelerated project timelines.

  • Generated over $5 million in netops revenue by applying user-centered design principles and usability improvements.


Convergent Nonprofit Solutions 01/2017 – 12/2018

Customer Success Manager | Operations Coordinator

  • Directed feasibility project for OC Animal Care, achieving a $2 million in project goal, leading to $12 million campaign outcome.

  • Supported 27 clients and Directors through the project lifecycle, ensuring seamless client experience and overall project success. 

  • Developed and managed account, company operations, client-facing documentation, establishing KPIs, ensuring seamless campaign execution, study delivery, and adherence to professional and regulatory standards.


Other Experience

Logistics Manager & Sales Coordinator – AmericasMart Exhibitors 06/2009 – 01/2016

Education

User Experience Design Certification – General Assembly Atlanta

Bachelors of Science -  Human Services & Sociology- Kennesaw State University

Tools and Technical skills

Figma • Pendo• Google Analytics • Jira • Github • Asana • Trello  • HTML • CSS • Invision • Balsamiq • PowerPoint •  Agile Methodologies • Adobe Suite • Salesforce • User Testing •  Mural/Miro